Return Policy

Thank you for shopping with Billiards Plus! We take pride in offering quality products

and want you to be completely satisfied with your purchase. If for any reason you are

not satisfied, our return policy is outlined below:

Return Period: All eligible returns must be initiated within 30 days from the date of

purchase.

Condition of Items: All items returned must be unused, in new condition, and in their

original packaging. Billiards Plus reserves the right to accept return of some select items

in “good as new” condition on a case-by-case basis and in Billiards Plus’s sole

discretion.

Proof of Purchase: The original receipt or other proof of purchase is required for all

returns. Billiards Plus reserves the right to request photo identification to validate the

proof of purchase.

Return Process: Customers must contact us by email at billiardsplusohio@gmail.com and provide proof of purchase prior to returning any merchandise. Unauthorized returns may not be accepted. Billiards Plus will review your return claim and determine whether the claim is valid and the item is eligible for return. Billiards Plus may contact your for additional information. Upon approval, detailed return instructions will be provided. If the return is not approved, Billiards Plus will explain the reason for refusal.

Refunds: Billiards Plus will refund 100% of the purchase price for all eligible items.

Refunds will be processed within 14 days following receipt of your return by Billiards

Plus. Most items available online or in Billiards Plus’s store are eligible for return and

refund under this policy. However, due to the limited space available in Billiards Plus’s

store, Grills and Pool Tables are not eligible for return or refund. Billiards Plus does not

offer exchanges on any purchased items. For credit card purchases, Billiards Plus will

issue refunds in the form of a credit to the original credit card used to make the

purchase. For all other returns, Billiards Plus may offer the refund in the form of a check

[or store credit].

Shipping: You are responsible for all shipping costs associated with returns.

Restocking fees: A restocking fee of 20% may be charged on items exceeding

$100 in value. Customers will be notified whether such fee applies prior to approval of

the return.

Final Sale / Non-Returnable Items: The following items are non-returnable regardless

of condition:

 Grills

 Pool Tables

 Opened consumable items (such as chalk, cue tips, etc.)

 Clearance or sale items

 Customized or special order items

[Damaged or Defective Items: Under certain conditions, Billiards Plus may refund or

replace items that were purchased or delivered to you in damaged or defective

condition or missing parts. Customers must notify us of any damaged or defective items

within 30 days of purchase (if purchased in our store) or delivery (if shipped). Billiards

Plus may require photographic proof of the damage or defect before accepting any

return of damaged or defective goods. Customers are encouraged to photograph and

document any damage or defect immediately upon discovery, and to refuse acceptance

of any goods that are delivered in visibly damaged packaging. Upon receipt and

verification of a valid claim, Billiards Plus will arrange for repair, replacement, or refund

(as decided by Billiards Plus) at no cost to the customer.]

Disclaimer: We reserve the right to refuse returns that do not comply with the terms of

this policy. This policy may be updated or modified at any time without prior notice. In all

cases, our decision regarding the eligibility of returned merchandise shall be final.